ASDA empowers employees and enhances customer experience with Microsoft Surface Copilot+ PCs | Microsoft Customer Stories
Empowering employees drives better customer outcomes. This customer story highlights how ASDA uses Microsoft Surface Copilot+ PCs to enhance both experiences. Read the story to see how these AI-powered devices transform productivity with built-in Copilot and intelligent Windows features. Contact OTS, Inc. to discuss how your customers can achieve similar success.
What motivated ASDA's digital transformation?
ASDA aimed to modernize its operations and equip employees with advanced digital tools to enhance efficiency and customer service. The company recognized the need for agility and a digital-first approach to improve collaboration and optimize service delivery.
How did ASDA implement the new technology?
ASDA partnered with Microsoft and Computacenter to facilitate a large-scale technology shift. They successfully migrated 18,000 users, 700 mailboxes, and 4,000 SharePoint sites while deploying over 8,000 Microsoft Surface devices within 130 days, with Microsoft providing essential guidance throughout the process.
What benefits has ASDA seen from this transformation?
The deployment of Microsoft Surface Copilot+ PCs has transformed ASDA's operations, enhancing collaboration among teams and ensuring products reach shelves on time. Employees feel empowered with the right tools, which has contributed to better service delivery and overall customer satisfaction.
ASDA empowers employees and enhances customer experience with Microsoft Surface Copilot+ PCs | Microsoft Customer Stories
published by OTS, Inc.
OTS, Inc. is a full service technology solutions provider. We are an authorized Lenovo Business Partner as well as Authorized Warranty Service Center. OTS provides a wide range of consulting (e.g. technology planning, budgeting, etc.), sales, implementation, and outsourced IT services for small and medium sized businesses located in West and Central Pennsylvania. OTS also provides network administration services to those businesses as well. OTS has added network and security assessment services to make sure you are operating within compliance guidelines for your industry or vertical market. OTS also is a managed service provider with secure off-site backup services for our clients as an option for compliance purposes. Finally, OTS provides a safe and secure digital information destruction service that destroys all information stored on a hard drive.
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